In accordance with Article 25 of Decree-Law 13/2020 on Hotel Establishments, published in the Official Gazette of Andalusia (BOJA) No. 27 of 18 May 2020, the establishment has adopted the following House Rules, which are binding on all guests.
1. Article 25 of the Internal Regulations:
• Hotels may draw up a set of house rules setting out mandatory rules for guests to follow during their stay.
• Any internal regulations that may be in place shall specify, as a minimum, the conditions for admission, the rules governing coexistence and the running of the facility, as well as any other provisions that enable and facilitate the normal use of the facilities, equipment and services.
• Hotel proprietors may seek the assistance of law enforcement officers to remove from their premises any guests who fail to comply with the house rules or who attempt to gain access to or remain on the premises for a purpose other than the normal use of the service, in accordance with the provisions of Article 33.22 of the Tourism Act.
2. Guests are required to pay the cost of their room and any services booked during their stay upon arrival.
3.- The hotel may request advance payment by credit card or bank transfer for the services booked, covering both the full cost of the booking and any extras, in accordance with the relevant legislation.
4.- The accommodation booking begins at 14:00 on the first day of the booked period and ends at 12:00 on the day specified as the departure date. Any changes must be discussed directly with Reception. Staying beyond the period described, without prior agreement, will result in the obligation to pay for an additional day. The next booking will allow the cleaning service the time necessary to carry out their duties properly.
5.- No more people than those indicated on the booking confirmation are permitted to stay in the rooms and, under no circumstances, more than the number stipulated for each room type and declared at the time of check-in. In this case, the additional person may be asked to leave the hotel and/or pay a supplement, in accordance with the current rate. As for babies and children, they may stay free of charge up to the age of 4. From this age onwards, a supplement will be charged in accordance with the current rates.
6. Rooms will be cleaned between 10.00 and 17.00. After that time, only towels will be changed. Guests must also vacate their rooms to allow the cleaning staff to carry out their duties, taking into account the time at which the service ends.
7. The car park is for the exclusive use of hotel guests; this entitlement begins upon signing the accommodation contract and ends upon check-out.
8. Smoking is prohibited indoors, including in guest rooms, in accordance with Law 42/2010 of 30 December.
09. It is forbidden to bring food or drink into the hotel for consumption on the premises. Drinking is not permitted by the swimming pool unless the drinks have been purchased from the hotel bar; in any case, the use of glassware in the pool area is strictly prohibited.
10. Food and drink may not be taken out of the hotel’s dining rooms without prior authorisation.
11. Subject to certain mandatory rules, guests accompanied by pets are permitted access to the hotel and restaurant, with the exception of the swimming pool area, where access with pets is strictly prohibited.
12.- In accordance with Decree 10/2003, Articles 5 and 7, which approves the General Regulations on the Admission of Persons to Public Entertainment Venues and Recreational Activities, persons shall be prevented from entering and remaining on the premises in the following circumstances:
• When the person has not previously registered at reception.
• When the closing time for the establishment or any of its premises has passed.
• Where there is no minimum age requirement for entry to the premises, in accordance with current regulations.
• Where the person seeking access has not paid the bill.
• When a person displays violent behaviour, particularly when they behave aggressively or cause disturbances, create dangerous situations or cause inconvenience to other attendees, or fail to meet the required standards of personal hygiene.
• Where a person is carrying weapons or objects that could be used as such, unless, in accordance with the provisions of the specific regulations in force at the time, they are members of the security forces or private security guards employed by private companies, and are entering the premises in the course of their duties.
• Where a person is using drugs, narcotic or psychotropic substances, or shows signs of having used them, and where a person shows obvious signs or behaves in a manner indicating that they are intoxicated.
• When, due to their behaviour and/or noise, they cause disruption to the normal running of the establishment.
• When you fail to follow health and hygiene measures or practices on the premises.
• Where the normal running of the establishment and social harmony are disrupted.
13. However, in the cases described above, the person remains liable for any costs incurred up to the point at which they were barred from entering or remaining on the premises.
14. Services provided by the establishment or the accommodation units may not be booked at a price other than that stipulated.
15. Customers must remain in the areas designated for them whilst on the premises and must not, at any time, enter any reserved or private areas or spaces. Customers must wear the attire specified for this purpose.
16. Guests are not permitted to enter the restaurant, dining areas or terraces of the establishment whilst wearing dirty clothing, swimwear or if they are partially dressed.
17. Use of the sun loungers by the pool is free of charge and cannot be reserved. Hotel staff may remove any sun loungers that have not been in use for at least 30 consecutive minutes, provided there are other guests waiting to use them, and may move any personal belongings left on them to the hotel reception. The same applies to the tables and chairs in any of the hotel’s communal areas.
18. The hotel is only liable for valuables in accordance with the terms and conditions of use of the safe. The hotel accepts no liability for theft and/or loss of personal belongings not deposited in the safe.
19. Safety regulations prohibit the use of objects and/or equipment that could cause a fire.
20. If you have been given an identification card at reception, this serves as proof that you are a guest of the establishment. Please carry it with you at all times whilst on the premises.
21. If you do not wish to have your room cleaned, please inform Reception. Rooms must not go two consecutive days without being cleaned by hotel staff.
22.- Guests are not permitted to take towels or other items from their room for use outside the accommodation. The establishment provides guests with a number of towels for use exclusively at the swimming pool and sun terrace, subject to a deposit of €10 per towel, which will be refunded upon return of the towels. In the event of loss or damage, the deposit will not be refunded.
23. In the event of the loss or damage of any remote controls – whether for the televisions or the air-conditioning units in the room – the cost of replacement will be charged to the credit card used for the booking deposit.
24. Guests are liable for any damage caused to the hotel during their stay. If you notice any damage or breakages in your room upon arrival on the first day, please report this to reception so that you are not held liable.
25. The use of musical instruments and music players is prohibited throughout the hotel premises, unless express authorisation has been granted by the management.
26. The management of the establishment recommends:
• Keep an eye on your luggage and make sure it is secure. Do not leave it unattended.
• Close your bedroom door when you leave and make sure it is properly locked.
• Keep the door closed when you are in the room.
• Lock your luggage when you are not using it and put it in your wardrobe.
• Keep your room key safe. We recommend leaving it at reception when you check out to prevent it from being lost or stolen.
• Please notify the hotel management immediately of any unusual occurrences you notice, such as people behaving suspiciously in the corridor, repeated telephone calls from people who do not identify themselves, unknown people knocking on your room door, or finding no one there when you go to open it. p. 5
• Please don’t be annoyed if you’re asked to show your ID at reception. It’s for your own safety and that of everyone else.
• Do not display jewellery, money or valuables in your room.
• Do not invite strangers into your room or give them your room number. You are responsible for anyone accompanying you.
• Do not allow repair staff to enter the premises unless requested or authorised by the hotel management.
• Do not allow anyone to enter your room with unsolicited deliveries.
• If you have any queries or require any assistance, please ask at reception. We’ll be delighted to help you.
27. The hotel’s rules of conduct are as follows:
•Smoke-free environment: this hotel is a ‘smoke-free environment’, so smoking is prohibited throughout the premises; the smoke-free policy applies to all rooms.
• Pet-friendly stays: La Garganta loves nature and animals, which is why we have a number of rooms available for guests travelling with their dogs, provided that the house rules are observed.
• Lost property: at the end of the stay, any items found in the rooms and/or other areas of the Hotel will be recorded in an inventory and stored in a central depository. The items will be held for the guest for a maximum period of 90 days. Should the guest request that the item be posted to them, they must pay the postage costs in advance. Perishable goods which are not claimed will be disposed of the day after they are found.
• Quiet hours: From 10.00 pm until 8.00 am, guests must keep the corridors and communal areas quiet so as not to disturb the rest of the hotel’s guests.
28. In line with the Global Code of Ethics for Tourism developed by the UNWTO, the tourism businesses and service providers in the Caminito del Rey destination, aware of the vital role they play in the economic, social and environmental development of the region, undertake to:
• To respect and promote the Sustainable Development Goals, with particular emphasis on the specific rights of the most vulnerable groups. Tourism businesses and service providers undertake to promote tolerance, gender equality and the respectful inclusion of all people, by improving the accessibility of their facilities and services and enhancing the identity and culture of the region.
• To protect the environment and the destination’s natural resources in such a way that current needs are met without compromising the aspirations of future generations. Tourism activities and related infrastructure must be designed with a view to protecting the natural heritage, conserving resources and controlling pollution.
• Give priority to local staff and suppliers when recruiting, provided they have the same qualifications.
• Incorporate the values and standards set out in this Code into the management of your establishment or service, and inform the Caminito del Rey Destination Manager of the measures taken to put the principles of this Code into practice.
• To provide visitors with objective and accurate information about their destinations and travel conditions, cooperating with the public authorities to ensure their safety and prevent any hostile behaviour, acting with respect and tolerance and rejecting any form of racist or xenophobic behaviour.
• To safeguard workers’ fundamental rights, ensuring adequate social protection, preventing job insecurity, and striving at all times to provide a living wage that is non-discriminatory between men and women, as well as the training necessary for their employability.
• To convey to staff the importance of understanding and preserving the local cultural and natural heritage, and of learning to understand and respect the culture of our visitors.
• Disseminate the contents of this code amongst staff and customers in a way that facilitates the development of these values and commitments. Visitors, for their part, have a significant responsibility in the development of sustainable tourism; therefore, the tourism businesses and service providers at the Caminito del Rey destination remind them that they must:
• To respect human rights, recognising the equal dignity of all people.
• To help ensure compliance with the values set out in this Code, so that tourism can flourish in a spirit of tolerance and hospitality and become a shared experience.
29. Code of Conduct for Responsible Tourism:
• To respect the traditions and culture of the communities that make up the Caminito del Rey destination, recognising their diversity and richness.
• To help preserve the natural environment and protect wild flora and fauna and their habitats, bearing in mind the impact of one’s behaviour on this heritage and the shared responsibility to protect it.
• To support the local economy by purchasing local products and services, through responsible consumption that ensures the sustainability of tourism and the resources that make it possible.
• Avoid any behaviour that could harm the resources and livelihoods of the local population, or damage the image and reputation of our tourism industry.
• Avoid and reject any form of intolerant, racist or xenophobic behaviour arising from differences in religion, ethnicity, sexual orientation, culture or language, whether in dealings with other tourists, with staff at tourism businesses or with members of the local community.